SMS Terms

The program

Optic Lighting text messages is the name for all text messaging from Optic Lighting LLC, a limited liability company doing business as “Optic Lighting” (“Optic Lighting,” “we,” “us,” or “our”). It covers the two separate opt-in programs described in Section 4 of our Terms of Service — Optic Lighting Customer Updates and Optic Lighting Offers — plus one-to-one replies to anything you text us. Messages come from our toll-free line, (855) 910-4569 (855-910-GLOW), or from the local Optic Lighting number for your market; the sending number appears on the first message you receive. These SMS Terms are part of our Terms of Service.

How you opt in

There are two ways to join, and both happen only when you choose to:

• Check a box on our quote form at opticexteriorlighting.com/contact and submit it with your mobile number. The Customer Updates and Offers boxes are separate, both are unchecked until you check them, and checking one does not enroll you in the other. Neither box is required to submit the form or to receive a quote.
• Text us first at (855) 910-4569, or at any Optic Lighting number we publish. By starting a conversation you agree to receive our replies and related Customer Updates at the number you text from.

Consent to receive text messages is not a condition of purchasing any property, goods, or services from us. By checking the Offers box you also acknowledge that promotional messages may be sent using an automated system for the selection or dialing of telephone numbers. When you opt in we send one text confirming your sign-up.

What we send

Customer Updates: a confirmation when your consultation or installation is scheduled, up to two appointment reminders, a notice when our technician is on the way, and one follow-up after your job is complete, which may include a link to our reviews page.

Offers (only if you checked the Offers box): seasonal offers and service specials.

Replies: when you text us, we answer what you asked — one-to-one messages from our team about your own inquiry, including your quote when you ask for one.

Message frequency

Message frequency varies. Customer Updates: up to 5 messages per scheduled appointment, plus our replies when you text us; frequency varies with the status of your project. Offers: no more than 6 messages per calendar year. Each opt-in also sends a one-time sign-up confirmation.

Cost

Message & data rates may apply. Optic Lighting does not charge for these messages; your wireless carrier may charge you for sending or receiving text messages under your plan.

How to opt out

Reply STOP to any message from us to cancel. We also honor STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPT OUT, and REVOKE, in any combination of upper- and lower-case letters. After you opt out we send one final message confirming that you have been unsubscribed, and we send no further messages to that number unless you opt in again. You may also withdraw consent by emailing [email protected] or calling (910) 910-4569; we honor opt-out requests made by any reasonable means promptly and in no case later than ten business days after we receive them. To rejoin after opting out, reply START to our number or check the box on our form again.

How to get help

Reply HELP to any message from us, email [email protected], or call (910) 910-4569. Calls and texts answered 8am–10pm, every day.

Carriers and delivery

Message delivery is supported on major U.S. wireless carriers, including AT&T, T-Mobile, and Verizon; carrier support may change without notice. Delivery depends on your carrier’s network and is not guaranteed. Carriers are not liable for any delayed or undelivered messages.

Eligibility

You must be at least 18 years old and the subscriber of, or authorized to consent for, the mobile number you provide or text from. Please tell us if that number changes or is reassigned.

Privacy

Your mobile number and your text messaging opt-in data will not be sold or shared with third parties or affiliates for marketing or promotional purposes. How we collect, use, and protect your information is described in our Privacy Policy.

Changes to these terms

We may update these SMS Terms from time to time. The current version is always posted at this page with its “Last updated” date; material changes are also reflected in the consent language on our quote form.

Contact

Optic Lighting LLC · 1120 Greenwood Ave, Wilmington, NC 28403 · [email protected] · (910) 910-4569